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#Lulu return policy full#

You can return or exchange an item online at LULUANDSKY.COM by following the below steps. For all self-shipped returns, please use a reliable courier service. Please make sure that the returned items are packed securely to prevent any loss or damage during transit. Shipping Address for self-shipment of products:ġst Floor, B-2/17, Mohan Cooperative Industrial Estate, Mathura Road, This will be done post the quality check of all the received items. 100 will be reimbursed in the customer's account towards shipping costs in the form of a wallet credit. In case of orders where reverse pick-up may not apply, customers can self-ship the items to LULUANDSKY.COM. No amount will be reimbursed in this case.Ī notification with the status of the return will be sent to the customer within 48 working hours from the date of receiving the items. We may request you to share snap shot at If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.Īny returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense.

In case you receive a damaged/defective, LULUANDSKY.COM should be notified within 24 hours of receipt.

They should be returned within 48 hours from the delivery date.

Items without the original tags will not be accepted.

The product should have the original packaging and tags in place.

The items should be unused and unwashed for hygiene reasons.

This is subject to the return having met the following requirements: Once we receive the returned products, a quality check will be performed on the items by our quality team. NOTE: Products purchased during sale are not eligible for return or exchange. NOTE: The shipping charge is not refundable. The customer will receive a Wallet Credit in lieu of the refund with an option to transfer the amount to their Bank Account within 7 days of receiving the Wallet Credit.

#Lulu return policy full#

Items without tags will not be accepted.Īll items purchased from LULUANDSKY.COM can be returned for a full refund within 48 hours from the date of delivery (as recorded by the shipping provider) Please do not accept any order if seal is broken/unsealed at the time of delivery.Īll returned items must be unused and unwashed for hygiene reasons and returned with original packaging and tags in place. You can conveniently return or exchange any item within 5 days from the date of delivery. Items cannot be refunded for cash and can only be exchanged for coupon or product of equal value at the time of exchange.Ĭontact us at Whatsapp at : +490 OR for offers a simple and easy 5-days return policy to our customers. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at Whatsapp: +490 OR. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.